How do I check the status of my Aeon request?
Every request ("transaction") made in Aeon is assigned a request status. This tells you where the request is in our workflow. You can find the current status of any request by logging in to your Aeon account and checking the table of Active Requests on the main page.
|Awaiting Request Processing||Your request has been successfully submitted, but we have not started processing it yet.|
|Awaiting NRLF Request Processing||You have successfully placed a request for material stored at the off-site Northern Regional Library Facility (NRLF), but we have not started processing it yet. Please note that materials stored at NRLF generally take between 1-3 business days to be delivered.|
|Item On Site--Retrieved on Your Arrival||Staff have reviewed your request and determined that materials are stored on-site. Due to limited space in the Reading Room, on-site items are retrieved upon your arrival. Please allow 5-10 minutes for on-site paging.|
|In Item Retrieval||Staff are in the process of locating the item and bringing it to the Bancroft Reading Room.|
|In Duplication/Permissions Request Processing||Your duplication and/or permissions request has been received and is in staff review. Please allow 5 business days to receive a response with additional details. More information is also available on our website at http://www.lib.berkeley.edu/libraries/bancroft-library/duplication-services.|
|In Process--Duplication Order||Your duplication and/or permissions order is in process. Please check the latest order turnaround times listed on our website at http://www.lib.berkeley.edu/libraries/bancroft-library/duplication-services.|
|Off-Site Shipping: 1-3 business days. Check Status||Your request is currently being shipped from our off-site facility. This status will be updated in 1-3 business days when the material has arrived and is ready for use.|
|Item Ready for Use||Your requested material has been retrieved and is ready for your use in the Bancroft Reading Room.|
|Item in Use--Reading Room||The requested item is currently checked out to you in the Bancroft Reading Room.|
|Reading Room Request--Page Now||You have successfully submitted a request while signed in to the Bancroft Reading Room and staff are processing your request. Please talk to the Circulation Desk attendant if you have any questions.|
|Kept for Your Review: Request Not Yet Submitted||
1) your request is saved in your Keep for Review section. It has not been submitted and staff have not received it.
Or, 2) your request has been moved to your Keep for Review section by staff because we need additional information. Please check your email for more details.
|Restricted--Needs Curatorial Approval||Your request for restricted material needs to be reviewed and approved by a curator. Please check your email for more information.|
|Restricted--Needs Librarian Approval||Your request for restricted material needs to be reviewed by the Reference Librarian on duty during your visit. Please talk to the Reference Librarian if you have any questions.|
|Awaiting Appointment Confirmation||Your request requires an appointment to view the materials, due to their special handling needs. Please check your email for more details and to confirm your appointment.|
|Awaiting Item Reshelving||The material you requested is going to be returned to storage.|
|Awaiting Return to NRLF||The material you requested is going to be returned to off-site storage at NRLF.|
|Cancelled by Staff||Your request has been cancelled by staff, and we have sent you an email with more information.|
|Cancelled by User||You have cancelled your request.|
|Request Finished||you have completely finished with your request and the material has been returned to storage.|
What if my request isn't listed in the Active Requests table?
Only requests with an active status will display in the Active Requests table. If a request has been cancelled or finished it is considered inactive. Inactive requests can be viewed via the links in the Requests section of the Aeon menu. You can choose to view Cancelled Requests, Finished Requests, or All Requests.
What is the Order Status for?
A status will appear in the Order Status column of the Active Requests table if you have placed a duplication and/or permissions order.
For more information about duplication and permissions orders see:
|Awaiting Order Processing||Your duplication and/or permissions order was successfully submitted, but staff have not started processing it yet.|
|Awaiting Order Approval||Staff have sent an invoice listing the charges for duplication/permissions services. Please check your email and follow the instructions to approve the charges and submit payment.|
|Awaiting Order Payment||You have approved the charges for your duplication/permissions order but have not yet submitted payment. Please see the Order Invoices page in your Aeon account for more information. You must submit payment before we can begin processing your order.|
|In Order Processing||Your duplication/permissions order has been approved and paid for, and is in process. Due to the high volume of orders, please allow a minimum of 25 business days to receive your order. We cannot guarantee a delivery date and do not offer rush services.|
|Order Delivered||Your duplication/permissions order has been completed and delivered to you. Please check your email for more information.|
|Order Cancelled by Staff||Your duplication/permissions order has been cancelled, and staff have sent an email with more information.|
|Order Cancelled by User||You have cancelled your duplication/permissions order.|
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