We urge you to consider switching from "Legacy" RefWorks to New RefWorks. Switching is relatively easy, and the new features are nice. And, support for "Legacy" RefWorks is scheduled to end some time in 2018.
New RefWorks' interface is clean and intuitive, and New RefWorks is the only reference management software that works well with Google Docs
Meanwhile, below is a link to tips and guidance for using "Legacy" RefWorks: