1. Why doesn't the Zotero toolbar display in Word 2016 on my Mac?
First try reinstalling the toolbar under Zotero Preferences > Cite > Word Processors. Be sure that your Word application is completely shut down before doing so. After installing, open Word and check to see if it is there. If it is not, it might be because your copy of Word 2016 is not up to date. In your Word Help menu, select "Check for Updates." You may need to do this more than once to ensure that all the updates are installed.
1. Why can't I edit my citations using my word processor instead of Zotero?
Zotero gives you options for adding notes before and after your citations, adding page numbers, and combining more than one reference into a single citation. If you use the Zotero options, when you change a citation style or correct item data in your Zotero library, Zotero will be able to automatically update the citation. If instead you manually edit the citation, Zotero can no longer automatically update the citation and will give you a pop-up warning. It will prompt you to either discard all your manual changes, or maintain the citation as is, which will prevent any future automatic updates of that citation.
2. How can I remove references from a bibliography?
When creating a document in your word processor, there may be times when you want sources cited in your document but not in the bibliography. Use the Add/Edit Bibliography command and remove items from the right pane of the window using the left arrow.
Attempting to edit a deleted reference will prompt an error message, so this step should be done in the final stages of editing your document.