Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

You can still access the UC Berkeley Library’s services and resources during the closure. Here’s how.

RefWorks: Help & Tutorials

Using New RefWorks, adding references from databases, using RefWorks with MS Word or Google Docs

Getting RefWorks Help

For help using RefWorks (New or Legacy), you are welcome to contact the Library.

We have created a RefWorks exercise set, with step-by-step instructions on creating a folder, moving citations into RefWorks, and using RefWorks with Google Docs and Microsoft Word.

RefWorks also offers many help options, detailed below.

Help from RefWorks Support

Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.

E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440

Support hours are:

Monday – Friday: 8:00 am – 9:00 pm Eastern Time

In addition, the new RefWorks Support Pages are available at any time.

New RefWorks Webinars & Screencasts

ProQuest (the vendor who produces RefWorks) offers several webinars on many different topics each month. Below are links to the schedule of upcoming sessions and recordings of recent ones.

Upcoming sessions and recordings

Our New RefWorks screencasts are available 24/7 on our YouTube Channel.  Click here to begin watching.

RefWorks Videos

Visit the RefWorks Youtube channel - lots of brief videos on RefWorks features