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LibApps Overview + Help

Introduction to LibAnswers

LibAnswers is an online reference platform. Key features include:

  • Question management (tickets) through question form and email 
  • Online chat reference (LibChat) with 24/7 Co-Op membership
  • A searchable knowledge base of FAQs
  • Reference analytics to track queries, tickets, and chats

How to Get Started

To start using LibAnswers:

  1. Request an account (Kiyoko Shiosaki).
  2. When prompted, use the "Get Started" page to begin your onboarding.

LibAnswers Support


  • "Goals & Practices" for shared organizational principles and practices.
  • "Tutorials & Courses" for Springshare tutorials and courses.
  • Springshare's LibAnswers help pages for additional information.

Training & Shared Practices (Internal)