LibApps Overview + Help

When you receive a "Welcome to LibAnswers" email, follow the steps below to start using LibAnswers.

See Springshare's SpringyU Blocks page to watch LibAnswers Site Tour and learn to:

• Log into LibAnswers and navigate your dashboard.
• Set up and configure your LibAnswers account.
• Understand an overview of LibAnswers functions, public and internal.

Watch Exploring the LibAnswers Dashboard and learn to:

• Explore ways to view and filter tickets.
• Learn about ticket metadata viewable from the dashboard.

Watch Claiming Tickets & Viewing Ticket Details and learn to:

• Understand how ticket claiming works.
• Discover data about the patron in the ticket details.

Watch Replying to Patron Tickets and learn to:

• Describe the process of replying to an email ticket.
• Understand ticket status options and best practices.

Watch Internal Notes & Ticket Transfers and learn to:

• Understand how internal notes work with tickets.
• Learn how to transfer or assign a ticket to another user.

Once you watch the videos, make an appointment with Kiyoko to complete your onboarding.