LibApps Overview + Help

LibAnswers Overview and Tickets

• LibAnswers Site Tour
• Exploring the LibAnswers Dashboard
• Claiming Tickets & Viewing Ticket Details
• Replying to Patron Tickets
• Internal Notes & Ticket Transfers
• Reviewing Tickets & Statistics

LibChat

• Navigating the LibChat Dashboard
• Claiming Chats & Viewing Chat Details
• Chatting with Patrons
• Creating Personal Canned Messages

• Answering & Managing Tickets
• Answering & Managing Chats

See Springshare's LibAnswers:

• Help pages for all LibAnswers information.
• Video Collection for training videos.