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Duplication & Permission Services at The Bancroft Library: Payment

A guide to the duplication and permission services available at The Bancroft Library, including information on how to request these services and a list of frequently asked questions.

Payment Methods

You must approve your order before submitting payment.

  • We accept credit card payments (American Express, Discover, MasterCard, or Visa) via Aeon.  Staff cannot take any credit card payments over the phone or in-person.
  • You are also welcome to pay your charges via check. Please do not send a check until you have received the order invoice via Aeon.  All checks must be paid in US dollars.
  • Berkeley affiliates can pay via Interdepartmental/Intercampus charge, or University of California recharge. The chartstring information must be provided to staff after you have approved your order invoice via Aeon.  The easiest way to do this is to reply to the email you receive alerting you to your invoice with the chartstring number and a note stating that you approve the charges be charged to that chartstring.
  • We do not accept cash, bank transfers, vouchers, or Cal 1 Card.
  • Our cancellation policy can be viewed on our eCommerce page.

Approving Order in Aeon

You must review and approve your invoice before paying for your order. You can view your invoice directly in your Aeon account. Staff will send you an email notification to approve and pay your invoice when it is ready.

To Approve Orders and Submit Credit Card Payment:

1. Log in to your Aeon account

2. Click the Order Invoices link in the left-hand menu

3. If you approve the invoice and agree to pay the charges, check the box next to your order(s) and click Approve Orders. Please note that by clicking Approve Orders you agree to the terms and conditions of use, and agree to pay any associated charges.  To view the Terms and Conditions of Use, please click on the blue text on the form, or visit the tab directly on this guide.

Paying via Credit Card

1. After you have approved your order(s), check the box next to your order(s) and click the Pay Online button. This must be done from the Order Invoices menu, not the Main Menu.

2. Confirm the order and click Pay Now.

3. Enter your payment details via the secure payment processing site. The zip code that you enter in the billing information must match the zip code associated with your credit card. Click Pay Now.

Note that your email address is required as a receipt will be sent to you after a successful payment.

4. Once payment is submitted, Bancroft staff will begin work on your order and will contact you by email with links to download your order after it is complete.

Paying via Check

Please do not send a check until you have received the order invoice via Aeon. Make checks payable to UC Regents and mail to:

University of California, Berkeley
The Bancroft Library
ATTN: Duplication and/or Permission Services
Berkeley, CA 94720-6000

Include the Aeon transaction number(s) in the notes field of the check.

Staff will update your Aeon order to show payment once the check has been received.

Paying via Chartstring

Berkeley affiliates can pay via Interdepartmental/Intercampus charge, or University of California recharge.   The chartstring information must be provided to staff after you have approved your order invoice via Aeon.  The easiest way to do this is to reply to the email you receive alerting you to your invoice with the chartstring number and a note stating that you approve the charges be charged to that chartstring.

Staff will update your Aeon order to show payment once the check has been received.

Aeon Help

Help! Who do I contact if I have a question about Aeon?

 

Please send an email to banc-aeon@berkeley.edu. Please note that emails sent to this address can only be answered during normal Library business hours, Monday-Friday between 10:00am - 5:00pm. 

Copyright © 2014-2019 The Regents of the University of California. All rights reserved. Except where otherwise noted, this work is subject to a Creative Commons Attribution-Noncommercial 4.0 License.