Duplication & Permission Services at The Bancroft Library

• We accept credit card payments (American Express, Discover, MasterCard, or Visa) via Aeon.  Staff cannot take any credit card payments over the phone or in-person.
• The Library is not able to accept any checks at this time.  We ask that you do not place an order unless you can pay by credit card or chartstring.  
• Please review your itemized invoice in your Aeon account before submitting payment.  
• Berkeley affiliates can pay via Interdepartmental/Intercampus charge, or University of California recharge. The chartstring information must be provided to staff after you have reviewed your order invoice in your Aeon account.  The easiest way to do this is to reply to the email you received alerting you to your invoice with the chartstring number and a note stating that you approve the invoiced amount be charged to that chartstring.
• We do not accept cash, bank transfers, vouchers, or Cal 1 Card.
• Our cancellation policy can be viewed on our eCommerce page.

Before paying via credit card please make sure that the invoice provided for the services you requested is correct.  Viewing your invoice is extremely easy.

1. Sign into your Aeon account. 

2. To view all open invoices select "Request Status" from the top menu and then "Invoices" from that dropdown menu. To view the itemized invoice for orders that have already been completed select "All Requests" instead of "Invoices" and continue to follow the steps below.

3. Find the transaction you are interested in and click the "Details" box.

4. Scroll down to the "Billing" section.  All charges will be itemized in this section.  Please refer back to the Fee Schedule for information about our fees.

5. If you require a copy of your itemized invoice you will need to print the whole page from your browser, or capture a screenshot of the billing table.  The Aeon website does not have the capability of providing PDFs of invoices.

1. Sign into your Aeon account. 

2. Select "Request Status" from the top menu and then "Invoices" from that dropdown menu.

3. Check the box next to your order(s) and click the "Pay Online" button. To pay for multiple orders just click the boxes of all of the orders you want to pay for.

4. You will be taken to the "Payment Details" page. To review the detailed invoice click the "Details" button.  It is your responsibility to review each itemized invoice linked below before submitting payment. Once payment has been received changes to your order will not be accepted.

5. To pay for all orders on the page with a credit card click on the "Pay Now" button.

6. Enter your payment details via the secure payment processing site. The zip code that you enter in the billing information must match the zip code associated with your credit card. If it does not match you will receive the message "Unexpected error. Please try again." Note that a receipt will be sent to the email address connected to your Aeon account.

7. Once payment is submitted, Bancroft staff will begin work on your order and will contact you by email with links to download your order once it is complete.

Berkeley affiliates can pay via Interdepartmental/Intercampus charge, or University of California recharge.   The chartstring information must be provided to staff after you have reviewed your order invoice via your Aeon account.  The easiest way to do this is to reply to the email you receive alerting you to your invoice with the chartstring number and a note stating that you approve the charges be charged to that chartstring.

Staff will update your Aeon order to show payment once the check has been received.

Help! Who do I contact if I have a question about Aeon?

Please send an email to banc-aeon@berkeley.edu. Please note that emails sent to this address can only be answered during normal Library business hours, Monday-Friday between 10:00am - 5:00pm.