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You can still access the UC Berkeley Library’s services and resources during the closure. Here’s how.

Duplication & Permission Services at The Bancroft Library: Approval & Payment

A guide to the duplication and permission services available at The Bancroft Library, including information on how to request these services and a list of frequently asked questions.

Payment Methods

You must approve your order before submitting payment.

  • We accept credit card payments (American Express, Discover, MasterCard, or Visa) via Aeon.  Staff cannot take any credit card payments over the phone or in-person.
  • The Library is not able to accept any checks while campus is closed due to the coronavirus shelter-in-place order.  We ask that you do not place an order unless you can pay by credit card or chartstring.  
  • Berkeley affiliates can pay via Interdepartmental/Intercampus charge, or University of California recharge. The chartstring information must be provided to staff after you have approved your order invoice via Aeon.  The easiest way to do this is to reply to the email you receive alerting you to your invoice with the chartstring number and a note stating that you approve the charges be charged to that chartstring.
  • We do not accept cash, bank transfers, vouchers, or Cal 1 Card.
  • Our cancellation policy can be viewed on our eCommerce page.

Approving Order in Aeon

You must review and approve your invoice before paying for your order.

1. Log in to your Aeon account

2. Click on the "Order Status" heading and select "Order Invoices" from the drop down menu.

 

3. If you approve the invoice and agree to pay the charges, check the box next to your order(s) and click Approve Orders. Please note that by clicking Approve Orders you agree to the terms of use, and agree to pay any associated charges. To view the terms of use, please click on the blue text on the form, or visit the tab directly on this guide.

4. You will need to submit payment, when applicable, before staff will begin working on your order. 

Paying via Credit Card

1. From the Order Invoices page check the box next to your order(s) and click the Pay Online button. To pay for multiple orders just click all of the orders you want to pay for.

 

2. You will be taken to the "Payment Details" page.

  • To see a detailed invoice click the "Details" button.

 

  • To pay for all orders slick on the "Pay Now" button.

3. Enter your payment details via the secure payment processing site. The zip code that you enter in the billing information must match the zip code associated with your credit card. If it does not match you will receive the message "Unexpected error. Please try again."

Note that a receipt will be sent to the email address connected to your Aeon account.

4. Once payment is submitted, Bancroft staff will begin work on your order and will contact you by email with links to download when it is ready.

Paying via Chartstring

Berkeley affiliates can pay via Interdepartmental/Intercampus charge, or University of California recharge.   The chartstring information must be provided to staff after you have approved your order invoice via Aeon.  The easiest way to do this is to reply to the email you receive alerting you to your invoice with the chartstring number and a note stating that you approve the charges be charged to that chartstring.

Staff will update your Aeon order to show payment once the check has been received.

Aeon Help

Help! Who do I contact if I have a question about Aeon?

 

Please send an email to banc-aeon@berkeley.edu. Please note that emails sent to this address can only be answered during normal Library business hours, Monday-Friday between 10:00am - 5:00pm.