You must place any request for duplication or permission in our online requesting system, Aeon. Instructions how to place a request can be found below. Please consider our terms of use, pricing, and turn around times, found in the Duplication Services and Permission Services tabs, before placing a request.
Step 1: Complete a Duplication & Permission Services Request Form in your Aeon account. Instructions for setting up an Aeon account can be found in our Aeon guide. You can only request one work per request form.
The easiest way to start an order is based on where you first found the work:
Step 2: Staff will review your request, confirm service(s) can be provided, upload an invoice to your Aeon account and notify you via email.
Step 3: If a fee is charged, payment must be remitted within 21 days of receiving the invoice. The Library is not able to accept any checks. We ask that you do not place an order unless you can pay by credit card or UC chartstring. If no fee is charged (for a non-profit permission request) then staff will begin working on your request after confirming a no-charge invoice.
Step 4: Once payment is received staff will begin work on your request. Information regarding turnaround time can be found on the Duplication Services and Permission Services tabs on this guide.
Help! Who do I contact if I have a question about Aeon?
Please send an email to banc-aeon@berkeley.edu. Please note that emails sent to this address can only be answered during normal Library business hours, Monday-Friday between 10:00am - 5:00pm.
1. Search Calisphere for the work you are interested in having duplicated or using in a publication. Make sure that The Bancroft Library is listed as the contributing institution in the metadata under the image, as we cannot provide services for material held in other institutions.
2. Click on the "Request Image" button at the bottom right of the page.
3. A pop-up window will appear asking if you would like to request the work through our online request system, Aeon. Click the button "Request item through Aeon."
4. All of the information about the work will be populated automatically (Requested Material Title, Call Number of Requested Material, Item Title/Description) from the metadata connected to the work in Calisphere.
5. After carefully reading the information on the top of the screen, choose from one of the two services offered:
If you wish to request both duplication and permission to use the same work, you will need to place two separate requests.
6. Fill out all fields required for your request, which will differ depending on the type of service that you are requesting. Click the "Submit Request" button at the bottom of the page.
1. When looking through a finding aid on the Online Archive of California you may see a small symbol of an eye with a link that says "view online item." Clicking on this link will take you to a digital version of the physical item, whether it is a photograph, manuscript, or other type of work.
You may need to click on the "More information about this image" link to bring up the information you will need to fill in on the order form.
2. Once you have located a work you are interested in, sign into your Aeon account in a separate tab.
3. Click on the "Place New Requests" menu along the top of the page, and select "Place Duplication or Permission Request."
4. After reading through the Order Steps and Fee Schedule, click on the blue "Link to the Duplication and Permission Request Form" button located near the top of the page.
5. After carefully reading the information on the top of the screen, choose from one of the two services offered:
If you wish to request both duplication and permission to use the same work, you will need to place two separate requests.
6. Fill in each required field. All fields marked with a red asterisk are required.
Failure to properly fill out these fields may result in a delay of order processing.
7. Click the Submit Request button at the bottom of the page. Note that by clicking "submit request" you certify that the information on the form is correct and accept the terms of use.
1. Search the UC Berkeley Library's online catalog, UC Library Search to find material.
2. Look for the SPECIAL COLLECTIONS REQUEST link located on the item's page.
3. Log-in to Aeon using your CalNet credentials (for UC Berkeley Researchers) or your Aeon username and password (for Non-UC Berkeley Researchers).
4. Click the Switch to Duplication and Permissions Order Form button in the top left hand corner of the New Reading Room Request form.
5. After carefully reading the information on the top of the screen, choose from one of the two services offered:
If you wish to request both duplication and permission to use the same work, you will need to place two separate requests.
6. Fill in each required field. All fields marked with a red asterisk are required.
7. Click the Submit Request button at the bottom of the page. Note that by clicking "submit request" you certify that the information on the form is correct and accept the terms of use.
1. Once you have located a work that you would like to have duplicated or receive permission to use, sign into your Aeon account.
2. Click on the "Place New Requests" menu along the top of the page, and select "Place Duplication or Permission Request."
3. After reading through the Order Steps and Fee Schedule, click on the blue "Link to the Duplication and Permission Request Form" button located near the top of the page.
4. After carefully reading the information on the top of the screen, choose from one of the two services offered:
If you wish to request both duplication and permission to use the same work, you will need to place two separate requests.
5. Fill in each required field. All fields marked with a red asterisk are required.
Information Regarding Your Requested Bancroft Collection Material:
We require a title, call number, and description of the work you are requesting.
Failure to properly fill out these fields may result in a delay of order processing.
7. Click the Submit Request button at the bottom of the page. Note that by clicking "submit request" you certify that the information on the form is correct and accept the terms of use.
1. If you are still viewing the material in the Reading Room please do the following before placing your request through Aeon
2. Log-in to your Aeon account.
3. From either the Homepage or the Open Requests page (found under the Request Status menu) use the "Actions" drop down menu on the right hand side of your existing request and select the "Clone to Dupe/Perm" action.
4. After carefully reading the information on the top of the screen, choose from one of the two services offered:
If you wish to request both duplication and permission to use the same work, you will need to place two separate requests.
5. Fill in each required field. All fields marked with a red asterisk are required.
Information Regarding Your Requested Bancroft Collection Material:
We require a title, call number, and description of the work you are requesting.
Failure to properly fill out these fields may result in a delay of order processing.
6. Click the Submit Request button at the bottom of the page. Note that by clicking "submit request" you certify that the information on the form is correct and accept the terms of use.